Frequently Asked Questions

Below are some frequently asked questions that the Travel Specialists are asked on a daily basis. Should we not answer your specific question or query below please do not hesitate to contact one our of team on 01244 355 550. 

What deposit is required?
A 10% deposit is required and is are payable at the time of booking. Exceptions are as follows:
a) Bookings made within 8 weeks of departure will require full payment as quoted at the time of booking.
b) For all bookings departing in December, full payment will be required 10 weeks prior to departure.

How do I pay?
We will send you an invoice within 7 days of confirming your booking and a contract will exist when this invoice has been issued. Non payment or late payment of your outstanding balance may result in your booking being treated as cancelled by you, in which case cancellation charges will be unfortunately incurred.

When will my balance be due?
The balance due date is eight weeks prior to departure. NB Balances on December departures are due 10 weeks prior.

Can I pay by credit card?
You can pay by bank transfer, cheque, credit/debit card or.

When will I receive my travel documentation?
Once we have received your full payment we will send your full travel documentation approximately 14 days before departure.

What are the check in times for my flights?
You must check-in at least 2 hours before take off time for most flights unless you have pre-allocated seats as the airline allocates seats on a first come first served basis, we advise you to check-in as early as possible.

Please check your flight times carefully on your tickets, as these are subject to change and may vary from those on your confirmation invoice. Click through to "Tickets and Other Documentation" in Important Information.

Do I need a Visa?
British Citizens require visas for the following countries:

  • Kenya
  • Tanzania
  • Zambia
  • India
  • Australia
  • USA

Please advise us at the time of booking if you require assistance.

Please note that requirements do change and you must check the up-to-date situation in good time prior to departure.

Do I need travel insurance?
We believe that it is essential to take out insurance when you go on holiday and we strongly recommend that to do so be in your interest and that of your family.

We also ask that you provide us with details of your insurer and the policy number to assist you in the event of an accident or emergency abroad.

Do I need any vaccinations?
You must ensure that you have complied with any health requirement, such as vaccinations, for any country you may be visiting. We recommend that you:

  • Consult your GP at your earliest convenience
  • Obtain a copy of the T5 Health Advice for Travellers from your Post Office or visit www.dh.gov.uk.